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Shipping Info
Purchases will be shipped by our Kansas City Office.
- The shipping and handling cost for your order is based on the total weight of the order.
- Orders are only shipped on business days: Monday-Friday, excluding state holidays.
- If you place your order before 12:00pm on a business day, we aim to have it shipped the same day.
- For faster delivery, upgrade your shipping method, but note: not all delivery methods are available to all areas.
Out of Stock Items
We apologize for the inconvenience this may cause. If your item is out of stock we will contact you to discuss how you would like the order handled. Propolis Skin Care will back order.
Order Cancellation and Changes
We do not normally accept order cancellations or changes once an order has been processed. If you have a question about your order, please contact us at 913-422-8083 or via email: Shop@PropolisSkinCare.com.
Order Tracking
When your order is shipped from Bonner Springs, we will send you an email to confirm your shipment - this email will include a tracking number and link to enable you to track your online shipping package.
Common Questions
Can I ship to multiple addresses?
You will need to create a new order if you would like to ship to more than one address.
What shipping method do you use?
The majority of our packages are shipped by USPS. However some packages may be delivered by an alternative carrier. For more information, please call Customer Care at 913-422-8083 or Email: Shop@PropolisSkinCare.com.
Do I have to sign for delivery?
You will not have to sign for delivery.
What do I do if I have special delivery instructions?
Unfortunately USPS does not accept special delivery instructions for orders placed through Propolis Skin Care at this time.